Accessibility
Returning phone calls: it sounds like such a simple thing, but it makes a tremendous difference to people. Every client should have direct access to their attorney. That is an absolute.
Large-Firm Abilities, Small-Firm Service
Gallo & Iacovangelo has not lost its small-firm feeling, even as it has grown. There is a high level of personal attention, an effort to identify exactly the client’s needs and then meet them. People look for an attorney on whom they can depend, someone they can trust. We earn that trust when we share with people the reasoning and philosophy behind our recommendations, and are willing to discuss any problem or concern.
Efficiency & Organization
Clients shouldn’t have to call us to find out the status of the case. We explain; we keep them posted on progress. A great deal of legal work is in the detail. This firm has excellent procedures for checks and balances to be certain that the paperwork is correct, that deadlines are monitored and met. And there is a continuous effort to improve those systems, so they work in the best possible way.
Honesty
I believe in explaining the bad with the good. I will never promise a client a solution that’s not attainable. We are truthful and honest about what we can do to solve people’s problems.